How do I book a tour with MyVivaTour?

You can book a tour directly on our website by choosing your desired itinerary and dates, or by contacting us via email or phone. A 30% deposit is required to confirm the booking, and we’ll email you a detailed confirmation with all trip details once your reservation is secured.

Can I customize my tour itinerary?

Yes – we specialize in tailor-made itineraries. You can customize your tour’s destinations, activities, and schedule; our travel consultants will work with you to design a personalized trip that suits your interests and needs.

How far in advance should I book my trip?

We recommend booking a few months in advance to secure your preferred dates, especially for peak seasons, but we can often accommodate last-minute bookings as well.

Will I receive a booking confirmation and trip details?

Absolutely. After you book, we will send you a confirmation email outlining your itinerary, included services, and payment details. We’re also available to answer any questions before your departure.

Does MyVivaTour assist with visa arrangements?

We provide guidance on visa requirements for each country and can assist with necessary documents (like visa invitation letters for Vietnam). We’ll inform you of entry requirements and support you through the visa application process.

Do you offer private tours or group tours?

We offer both. MyVivaTour specializes in private, personalized tours for individuals, couples, and families, but we can also organize small group tours on request. In all cases, we keep group sizes small to ensure an intimate experience.

Are tour prices per person or per group?

Prices are usually quoted per person (assuming double occupancy). If you’re a solo traveler or have a different group size, we will provide a customized quote. We’ll clarify whether a price is for a private tour or a group departure as well.

What is included in the tour price?

Our tour prices include accommodations, in-country transportation, guided tours and activities, and certain meals as specified in the itinerary. We clearly list what’s included and excluded (e.g., international flights, visas, travel insurance, and personal expenses are usually not included) so there are no surprises.

Are there any hidden charges or extra fees?

No. We believe in transparent pricing – the price we quote is the final price. Any surcharges (for example, credit card fees or peak season supplements) are communicated upfront. You won’t encounter surprise fees during your trip.

Do you offer discounts for groups or repeat customers?

Yes, we may offer special discounts for larger groups traveling together or for returning customers. We also run seasonal promotions occasionally. Please inquire at the time of booking to see what may apply to you.

What payment methods do you accept?

We accept bank transfers and major credit cards (Visa, MasterCard, American Express). Credit card payments incur a small processing surcharge (around 3% for Visa/MasterCard, 3.8% for Amex). Payment details are provided with your invoice.

Do I need to pay a deposit to secure my booking?

Yes, a 30% deposit is required upon booking to confirm your reservation. The remaining balance is due 7 days before your tour starts. We’ll remind you of the final payment date and provide easy payment options.

Can I pay in my local currency or only in USD?

Our tours are priced in USD. You can pay in USD via bank transfer or credit card (your bank will convert your local currency). If you prefer to pay in another currency, let us know – we can often accommodate it by converting at the current exchange rate.

When is the final payment due?

The final balance payment is due 7 days before your departure date (after the initial deposit). We will send a reminder and updated invoice before the due date. For late bookings made within a week of departure, full payment is usually required at booking.

What is MyVivaTour’s cancellation policy?

If you cancel 30 or more days before departure, you receive a full refund. Cancellations made 15–29 days prior incur a 50% charge, 6–14 days prior incur 75% charge, and cancellations within 5 days of departure are non-refundable. (Note: certain pre-paid tickets like flights may be non-refundable regardless of notice.)

How do I cancel or change my booking if I need to?

Contact us as soon as possible via email or phone to request a cancellation or change. Cancellations must be sent in writing (email). Date changes or other modifications are subject to availability and may be treated as a cancellation/rebooking depending on timing. We strongly recommend having travel insurance to cover cancellations.

Do you offer refunds and how long do they take?

Yes, if you cancel within the refundable periods per our policy, we will issue the due refund. Refunds are typically processed within 1–2 weeks back to your original payment method. We do not charge any processing fee for refunds (though your bank’s transfer fees, if any, would be your responsibility).

Do you have special pricing for children?

Yes. Children under 4 years old travel free on our tours. Children roughly 4–5 years old are about 50% of the adult price, and ages 6–8 are about 75% of the adult price. Children 9 and above are charged as adults.

Are your tours suitable for young children?

Absolutely. We welcome families and can tailor the tour pace and activities to be kid-friendly. Whether you’re traveling with a toddler or a teenager, we ensure there’s something enjoyable for them and make arrangements (like baby cots, slower pace, etc.) to accommodate their needs.

Does MyVivaTour offer dental tourism services?

Yes, we do. MyVivaTour offers dental tourism packages that combine high-quality dental care in Vietnam with sightseeing and travel activities. You can get dental treatments (e.g., implants, veneers, whitening) from reputable clinics as part of your tour itinerary.

Is dental care in Vietnam safe and affordable?

Yes. We partner with modern, internationally accredited dental clinics using state-of-the-art equipment to ensure you receive safe, high-quality care. The cost of dental treatments in Vietnam can be 50–80% lower than in Western countries, meaning you save a lot while getting excellent treatment.

Do I need a visa to visit Vietnam, Thailand, Cambodia, or Laos?

Vietnam, Cambodia, and Laos generally require visas for foreign visitors (you can obtain e-visas or visas on arrival). Thailand offers visa-free entry for many nationalities if the stay is under a certain number of days (e.g., 30–60 days), so many travelers won’t need a visa for a short Thailand trip. Always check the latest requirements based on your nationality.

When is the best time to travel to Southeast Asia?

Broadly, the dry season from November to April is a very popular time because of pleasant weather (less rain). However, each country has regional differences – for example, Vietnam’s weather varies from north to south. Even the rainy season (May–October) can be a good time to visit with fewer crowds and lush scenery, though you should expect some downpours.

Is it safe to travel in Vietnam and neighboring countries?

Yes, these countries are generally safe for tourists. Violent crime is rare. The main thing is to be mindful of petty theft in crowded areas – keep your belongings secure just as you would anywhere. Overall, tourists find Southeast Asia welcoming and feel secure during their travels.

Do I need travel insurance for my trip?

It’s highly recommended. Travel insurance can cover medical emergencies, trip cancellations, lost luggage, and other unforeseen issues. While not compulsory to enter most Southeast Asian countries, having insurance gives you peace of mind that you’re protected if something unexpected happens.

Do I need any vaccinations before traveling?

No specific vaccinations are required by law for entry to Vietnam, Thailand, Cambodia, or Laos (aside from COVID-19 policies or yellow fever if you’re arriving from an affected area). It’s just recommended to be up to date on routine vaccines like tetanus, and some travelers opt for Hepatitis A, typhoid, or malaria prevention depending on their itinerary. Consult your doctor for personalized advice.

What currencies are used and can I use US dollars?

Local currencies are Vietnamese Dong (VND), Thai Baht (THB), Cambodian Riel (KHR), and Lao Kip (LAK). In Cambodia and Laos, US dollars are widely accepted (especially in Cambodia where prices are often quoted in USD). In Vietnam and Thailand, you’ll mainly use the local currency, though some tourist businesses may take USD. It’s easy to exchange money or withdraw local currency from ATMs in each country.

Can I use credit cards or should I carry cash?

Carry both. Credit cards (Visa, MasterCard) are accepted at most hotels, upscale restaurants, and malls in the cities. But for street markets, local eateries, or small towns, you’ll need cash. ATMs are common in cities, so you can withdraw cash as needed. We suggest having some cash in local currency for tips, small purchases, and backup.

Is tipping expected in Southeast Asia?

Tipping isn’t mandatory, but it’s appreciated for good service. Many travelers tip guides and drivers a few dollars per day as a thank you. In restaurants, leaving around 5–10% or rounding up the bill for good service is a nice gesture. Ultimately, tipping is at your discretion.

What clothes should I pack? Any dress code to be aware of?

Pack lightweight, breathable clothes for the tropical climate, and comfortable walking shoes. Also include modest attire (long pants or skirts and shirts that cover shoulders) for visiting temples or religious sites, where dressing respectfully is required. Don’t forget sun protection (hat, sunglasses, sunscreen), and maybe a light jacket if visiting northern areas in winter or an umbrella in rainy season.

Any cultural etiquette tips?

Be polite and you’ll be fine. Remember to remove your shoes in temples and private homes. A smile and a courteous attitude go a long way. Dress modestly at religious sites (cover shoulders and knees). Avoid public displays of anger – staying calm and respectful is key in these cultures.

Is it safe to drink tap water?

No – you should drink bottled or filtered water instead of tap water in these countries. Bottled water is cheap and available everywhere (hotels usually provide some free). Also, use bottled water for brushing teeth if you have a sensitive stomach, and stick to ice that’s made from purified water (which most hotels/restaurants use).

I’m vegetarian/vegan – will my dietary needs be a problem?

Not at all. Vegetarian and vegan options are widely available. Just let us know your dietary requirements – we’ll ensure meals are arranged accordingly. Restaurants in tourist areas are used to accommodating various diets (and our guides will help communicate your needs in local language if needed).

Will I have internet and phone access?

Yes, internet access is easy to find. Most hotels and many cafes offer free Wi-Fi. You can also get a local SIM card for your unlocked phone at low cost, which gives you data and local calling. Mobile coverage is good in cities (4G widely available), though it may be weaker in remote areas.

Can I travel between Vietnam, Cambodia, Laos, and Thailand easily?

Yes. The countries are well connected by short flights and some land routes. For example, you can fly from Vietnam to Cambodia in about an hour, or take a bus from Thailand to Laos. MyVivaTour can arrange multi-country itineraries and will help with all the cross-border logistics so your journey is smooth.

Will language be a barrier? Do people speak English?

English is widely spoken in tourist areas, and our guides are fluent in English. You’ll find that many hotel staff and vendors can communicate in basic English. We can also provide guides in other languages if needed. Overall, you shouldn’t have a problem – and your guide is there to assist with any translations during your trip.