FAQs

How do I book a tour with MyVivaTour?

You can book a tour directly on our website by choosing your desired itinerary and dates, or by contacting us via email/phone. To guarantee your booking with us, a deposit payment (about 30% of the tour cost) is required, the remaining can be paid latter upon your arrival. We’ll email you a detailed confirmation with all trip details as well as travel voucher once your reservation is secured.

Can I customize my tour itinerary?

Yes – we specialize in tailor-made itineraries. You can customize your tour’s destinations, activities, and schedule; our travel consultants will design a personalized trip that suits your interests and needs. Whether you want a focus on culture, adventure, or even dental treatment add-ons, we can adjust the plan for you.

How far in advance should I book my trip?

We recommend booking as early as possible (ideally a few months in advance) to secure your preferred dates, especially during peak travel seasons (e.g., December and Holiday occasions). However, we can often accommodate last-minute bookings as well – feel free to inquire even if your travel dates are soon

Will I receive a booking confirmation and trip details?

Absolutely. After you book, we will send you a confirmation email outlining your itinerary, included services (hotels, tours, transportation), and any remaining payment schedule. We’re also available to answer any questions between booking and departure, ensuring you’re fully prepared for your trip

Does MyVivaTour assist with visa arrangements?

We provide guidance on visa requirements and can assist with necessary documents. We’ll inform you of entry requirements for each country on your tour and support you through the visa application process (though the actual visa fees and applications are the traveler’s responsibility).

Do you offer private tours or group tours?

MyVivaTour offers both options. We specialize in private, personalized tours for couples, families, or small groups so you have flexibility, but we also organize group tours daily so you total can join in with a group with other travelers. In all cases, group sizes are kept small to ensure a high-quality, intimate experience.

Are the tour prices per person or per group?

Our tour prices are typically quoted per person, based on double occupancy (two people sharing a room). If you are a solo traveler or have a different group size, we will provide a customized price. We also specify whether a price is for a private tour or a group tour.

What is included in the tour price?

Tour prices generally include accommodations, in-country transportation (e.g. airport transfers, domestic flights or train if mentioned), guided tours/activities, and certain meals as listed in the itinerary. We aim to be transparent – we’ll clearly state what’s included and exclude things like international flights, visas, travel insurance, and personal expenses. For example, entrance fees and guided sightseeing are included, while optional activities, some meals, or beverages may not be. There are no hidden fees – all taxes and service charges are included in the quoted price

Are there any hidden charges or extra fees?

No. MyVivaTour believes in transparent pricing – what we quote is what you pay, with no surprise fees. Any surcharges (for example, credit card processing fees or high-season supplements) are communicated upfront. You can trust that we won’t spring unexpected costs on you during your trip.

Do you offer discounts for groups or repeat customers?

Yes, we do offer special pricing in some cases. For larger private groups traveling together, we often provide a group discount depending on the number of travelers. We also occasionally have promotions in the low season or loyalty discounts for returning customers – please ask us about current offers when booking.

Is there a price difference for peak season vs. low season?

Prices can vary by season because hotel and flight costs fluctuate. We’ll quote the exact price for your travel dates; typically, traveling in off-peak months (for example, May or September) might be a bit cheaper than peak periods like December. However, even in peak season we strive to offer competitive rates and value-added services that set us apart.

What payment methods do you accept?

We accept payment via bank wire transfer as well as major credit cards (Visa, MasterCard, and American Express). If paying by credit card, a small card processing surcharge applies (around 3% for Visa/MasterCard and 3.5% for Amex). All payment details and instructions will be provided on your invoice or booking confirmation.

Do I need to pay a deposit to secure my booking?

Yes, a deposit of 30% of the tour cost is required upon booking to secure your reservation. The remaining balance is typically due 7 days before your tour start date. We will remind you of the final payment due date and make it easy for you to complete payment via your chosen method.

Can I pay in my local currency or only in USD?

Our tour prices are usually quoted in USD for consistency. You can pay in USD; if you prefer to pay in another major currency (like EUR or AUD), let us know – we can often arrange it, though the amount will be converted to the equivalent USD rate. Credit card payments will be processed in USD (your bank will handle the currency conversion). Basically, you can use your local currency via bank transfer or card, but the target amount will be the USD price.

When is the final payment due?

The final balance payment is due 7 days before the tour begins (after the initial deposit). We will send you a reminder and an updated invoice well in advance. If you book within a week of departure, generally the full payment would be due at booking.

Are my payments secure?

Yes, we take payment security seriously. For online credit card payments, we use secure payment gateways with encryption. We also have an official company USD bank account for wire transfers (provided on your invoice), and we will confirm receipt of your payments. Your personal and payment information is kept confidential and protected.

What is MyVivaTour’s cancellation policy?

In the event of cancellation, we will not impose any charges, as we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand. Cancellation made 45 days prior to the date of departure: Full refund. Cancellations made 45 to 20 days prior to the date of departure: 50% charged. Cancellation made 20 to 10 days prior to the date of departure: 75% charged. Cancellation made later than 10 days prior to the date of departure: Fully charged. (Please note: certain pre-paid tickets like domestic flights or train bookings may be non-refundable regardless of notice time

How do I cancel or change my booking if I need to?

If you need to cancel, please contact us as soon as possible via email or phone with your booking details. Cancellations must be requested in writing (email), and the effective date will be when we receive your notice. If you want to change your travel dates or make other modifications, we’ll do our best to accommodate, subject to availability (changes might be treated as a cancellation and rebooking depending on timing). We strongly recommend having travel insurance that covers trip cancellations, so you’re protected in case of unexpected emergencies

How long does it take to receive a refund if I cancel?

In the event of a qualified cancellation, we process refunds as quickly as possible. Once we confirm your eligibility for a refund, we typically issue it within 7–14 business days. The refund will be returned via your original payment method (minus any applicable bank fees per our policy). We’ll keep you informed during the refund process.

What if MyVivaTour has to cancel my tour?

It’s very rare, but if we ever have to cancel (for example, due to unforeseen events or safety concerns), you would receive a full refund or the option to reschedule. We will always communicate such changes promptly and work with you on alternative arrangements. Your safety and satisfaction are our top priorities, so we only cancel if absolutely necessary (and thankfully, that hasn’t happened often).

Do you offer discounted prices for children?

Yes, we have a children pricing policy to make family travel more affordable. In general, children under 4 years old can join for free, kids ~4–5 years old are charged about 50% of the adult price, and those ~6–8 years old are about 75% of the adult price. Children 9 years and above are typically charged as adults. These discounts reflect that younger kids often share rooms and might not participate in all activities, and we’re happy to clarify the exact cost for your family when booking.

Are your tours suitable for young children?

Absolutely – many of our tours are family-friendly. We can tailor the pace and activities to suit children’s ages (for example, including more outdoor fun or scheduling rest time). If you’re traveling with a baby or toddler, let us know and we can arrange for amenities like baby cots at hotels or child seats in vehicles when possible. Our guides are also very understanding and will help ensure the whole family has a great experience

Do I need to bring a car seat or stroller for my child?

If you have a young child, you may bring a foldable stroller which can be handy in cities. We can provide private vehicles during the tour, and upon request we will try to arrange a car seat (availability can be limited, so if this is crucial, you might consider bringing your own portable car seat). Many airlines let you check a stroller or car seat for free, and having them can make your trip easier, but we leave it up to your comfort and your child’s needs.

Will my children share a room with me?

Typically, yes – for young kids we arrange either an extra bed or let them share your existing bedding, depending on age and hotel policy. We’ll discuss room configurations when you book (e.g., a family room, connecting rooms, or an extra rollaway bed). Many hotels allow one child (usually under 12) to share beds with parents at no extra cost, and provide breakfast for them free or at a child rate – we’ll clarify all these details so there are no surprises at check-in

Does MyVivaTour offer dental tourism packages?

Yes, we do. In fact, MyVivaTour is a pioneer in dental tourism in Vietnam – we offer special tour packages that combine high-quality dental care with sightseeing and vacation activities. For example, you can get dental treatments (like implants, veneers, or whitening) from reputable clinics in Hanoi or Ho Chi Minh City, and simultaneously enjoy a holiday tour. It’s a convenient way to enhance your smile while discovering the beauty of Vietnam, all arranged by one team

Is dental care in Vietnam safe and how affordable is it?

The dental care in our Vietnam packages is very safe – we partner only with certified, modern clinics that often have internationally trained dentists and state-of-the-art equipment (like digital X-rays, 3D scanners, etc.). You’ll receive treatment standards comparable to Western countries, but at a much lower cost (often 50–80% cheaper than in Australia, the US, or Europe for major dental work). This cost savings, combined with a vacation, is why dental tourism is so attractive. We ensure that all clinics we use meet strict hygiene and quality requirements, so you can have peace of mind about your health and safety.

How does a dental tour work in practice?

It’s simple: before your trip, we’ll discuss your dental needs and coordinate with our partner dentists. We schedule your dental appointments (for example, an exam and procedure) usually at the start of your trip, and build the rest of your travel itinerary around those appointments. You might have a dental session in the morning and go sightseeing in the afternoon once you’re comfortable, etc. Our team provides all transfers to the clinic and back, and if you need follow-up during the trip, we arrange that too. Essentially, we handle all logistics so you can focus on getting great care and enjoying your holiday.

What dental treatments can I get as part of a tour?

Common treatments include dental implants, crowns/bridges, veneers, teeth whitening, and other routine dental work. We also cater to procedures like wisdom tooth extractions or fillings – from cosmetic dentistry to general dentistry. When you inquire, we’ll ask for some details (or any dental records you have) to consult with the dentists. Then we can advise which treatments can be done within your travel timeframe and provide a tentative plan and quote. Many travelers choose to do extensive treatments (like full smile makeovers or multiple implants) here because of the significant cost savings and high quality.

Will there be downtime after my dental treatment during the tour?

It depends on the treatment, but we plan your itinerary to include adequate rest if needed. For minor procedures (cleaning, whitening, fillings) you can usually continue touring immediately with no issues. For major procedures like implants or extractions, we often schedule a lighter day or a relaxing activity afterward so you have time to recover (our partner dentists also give clear post-care instructions). Your well-being is our priority, so we’ll ensure the tour pace matches your comfort level after any treatment.

Why choose Vietnam for dental work?

Vietnam has emerged as a top destination for dental tourism due to its combination of skilled dentists, modern facilities, and low costs. Many dentists here have international qualifications and experience, and clinics are equipped with advanced technology. You can get quality care (with warranties on things like crowns/implants) at a fraction of the price back home. Plus, you get to enjoy a beautiful vacation destination at the same time. MyVivaTour’s role is to make the experience seamless – handling all the arrangements so you get the best of both health and holiday

Do I need a visa to visit Vietnam, Thailand, Cambodia, or Laos?

Most travelers to Vietnam, Thailand, Cambodia, and Laos either enjoy visa-free entry (for certain nationalities) or can easily obtain an e-Visa or Visa on Arrival. Vietnam offers a universal e-Visa valid up to 90 days; Thailand allows many nationalities visa-free for 30–90 days (with a Digital Arrival Card required from May 2025); Cambodia issues visas on arrival or e-Visas for 30 days; and Laos offers both e-Visa and Visa on Arrival for 30 days. Please contact our consultant team to check the rules for your specific nationality before traveling.

What is the best time of year to travel to Southeast Asia?

There isn’t a single “best” time that covers all of Southeast Asia because the climate varies by region. Generally, the dry season (roughly November to April) is popular since there’s less rain – for example, November–February is cooler and pleasant in Vietnam, Cambodia, Laos, and Thailand’s main tourist areas. The monsoon season (May through October) brings more rain and humidity, but travel is still very much possible; the landscapes are lush, and there are fewer tourists. Each country has its nuances (e.g., Northern Vietnam can be cool in Dec–Jan while Thailand is uniformly warm), so the best time depends on where you’re going. We’re happy to give specific advice based on your itinerary.

Is it safe to travel in Vietnam and neighboring countries?

Yes, Vietnam, Thailand, Cambodia, and Laos are generally safe destinations for tourists. Violent crime against foreigners is extremely rare; instead, you’ll find that local people are friendly and welcoming to visitors. The most common issues tend to be petty crimes like pickpocketing or bag-snatching in crowded areas, so as a precaution keep your valuables secure and stay aware of your surroundings (just as you would when traveling anywhere). Overall, millions of travelers visit these countries every year without incident. We also vet all our tour activities and partners for safety standards, and your guide will be there to assist at all times.

Do I need travel insurance for my trip?

While it’s not mandatory to show at immigration (except in rare cases), travel insurance is highly recommended for any trip abroad. A good travel insurance policy covers things like medical expenses, trip cancellations or interruptions, lost baggage, and other unforeseen events. Healthcare in Southeast Asia for minor issues is accessible, but having insurance ensures you can get the best care or even emergency evacuation without huge costs out-of-pocket. In short, insurance gives you peace of mind – we encourage all our clients to have it, and some of our packages may even require you to have travel medical coverage for your own safety.

Do I need any vaccinations before traveling?

There are no mandatory vaccines required to enter Vietnam, Cambodia, Laos, or Thailand (aside from COVID-19 regulations or yellow fever if you’re coming from a yellow-fever-affected country). However, it’s wise to ensure you’re up-to-date on routine immunizations like tetanus and Hepatitis A. Many travelers also consider vaccines for typhoid or malaria prophylaxis depending on the regions they plan to visit (for example, rural areas or long stays might warrant extra precautions). We suggest consulting your doctor or a travel clinic about 4–6 weeks before your trip for personalized medical advice.

What currencies are used in Vietnam, Cambodia, Laos, and Thailand? Can I use US dollars?

Each country has its own currency: Vietnamese Dong (VND) in Vietnam, Thai Baht (THB) in Thailand, Cambodian Riel (KHR) in Cambodia, and Lao Kip (LAK) in Laos. In practice, U.S. dollars are widely used alongside the local currency in both Cambodia and Laos (prices are often quoted in USD in Cambodia, and in Laos USD is accepted in many transactions). Vietnam and Thailand primarily use their local currencies – you’ll need VND and THB for most purchases, though some hotels or tourist shops might take USD. It’s easy to exchange money upon arrival; ATMs are abundant in cities and they dispense local currency. Tip: Carry some cash because small vendors or markets are cash-only, whereas credit cards are accepted at most hotels, upscale restaurants, and malls.

Can I use credit cards or should I carry cash?

Major credit cards (Visa, MasterCard) are accepted in many places like hotels, fine dining restaurants, and larger stores, especially in big cities. However, cash is king in many situations – local markets, street food stalls, small shops, or rural areas will require cash. We advise carrying a mix: have your card for big payments, but also carry local currency for day-to-day small expenses. Note that in some countries, credit card usage might incur a small surcharge. Also, remember to notify your bank of travel to avoid any card blocks. ATMs are widely available and you can use your debit/ATM card to withdraw local cash (just watch out for any foreign transaction fees your bank might charge)

How is tipping etiquette in these countries?

Tipping is not mandatory in Southeast Asia, but it is certainly appreciated as a gesture of thanks for good service. In Vietnam and neighboring countries, people don’t traditionally tip like in some Western countries, but the tourism industry has made it more common. For guided tours, it’s customary to tip your guide and driver if you’re happy with their service – as a ballpark, around $3–$5 USD per day for a guide and $2–$3 per day for a driver is a nice gesture. In restaurants, rounding up the bill or leaving about 5–10% tip for excellent service is kind (in many places there’s no service charge added). Ultimately, tipping is up to you and based on satisfaction – staff will be grateful for it, but you won’t offend anyone if you don’t tip for every little thing.

What kind of clothing should I pack?

Pack for a tropical climate. Light, breathable clothes (cotton or linen) are ideal for the warm weather. However, do include some modest attire: if you plan to visit temples, pagodas, or sacred sites, you’ll need to cover your shoulders and knees out of respect. For example, bring at least one pair of long pants or a long skirt, and shirts with sleeves or a light scarf to drape over bare shoulders. Comfortable walking shoes or sandals are a must (you’ll do a fair bit of walking while sightseeing). Don’t forget sunglasses, a sun hat, and sunscreen – the sun can be strong. If traveling in the cooler months to northern Vietnam or mountainous areas, a light jacket or sweater might be needed at night. And if you’re coming during the rainy season, a compact umbrella or rain poncho will be handy.

Any cultural etiquette tips?

Southeast Asian cultures are generally polite and gentle – a little cultural respect goes a long way. Remember to remove your shoes when entering someone’s home and many temples (if you see shoes at an entrance, follow suit). When greeting locals, a smile is always good; you might notice the Thai “wai” (palms together bow) or the slight bow in Vietnam – feel free to return it, or a simple nod and hello is fine. Dress modestly at religious and rural sites (as mentioned, cover shoulders and knees in temples). It’s considered rude to point with your finger or to touch someone’s head. In Buddhist regions, avoid turning your back to Buddha statues or posing in disrespectful ways with them. And finally, try to keep calm and avoid public anger or loud confrontation – maintaining “face” (dignity) is important in local custom, so a patient, positive approach works best if you need help or have a problem.

Is the water safe to drink?

Tap water is not potable in most of these countries – we do not recommend drinking straight from the tap in Vietnam, Cambodia, Laos, or Thailand. Stick to bottled water or purified water (which is cheap and everywhere – your hotels will usually provide complimentary bottled water daily). Also, avoid ice from street vendors if you’re unsure of the source, though ice in restaurants and hotels is generally made from purified water and is safe. We provide drinking water in your tour vehicles, and your guide will ensure you stay hydrated with safe water throughout the trip. It’s also a good idea to carry a reusable bottle; many hotels now have filtered water dispensers where you can refill. And of course, if you have a sensitive stomach, take it easy on too much street food on day one, and maybe bring some basic medicine just in case – but overall, millions of travelers enjoy the food and drink here with no issues (just exercising normal caution)

I’m vegetarian/vegan – will my dietary needs be a problem?

Not at all – vegetarian and other special diets can be easily accommodated. Southeast Asian cuisine actually has plenty of vegetarian options (tofu, vegetables, rice and noodle dishes, etc.), and restaurants in tourist areas are familiar with catering to vegans, gluten-free diets, etc.[20]. When you book with us, let us know your dietary requirements and we will inform all hotels and tour staff in advance. Our guides will also help communicate your needs at restaurants. You’ll find that even street food stalls can often adjust if you ask (your guide can assist in translating requests like no fish sauce, no meat, etc.). So rest assured, you won’t go hungry – you’ll have lots of delicious choices that meet your diet.

Will I have access to the internet and phone service?

Yes, staying connected is quite easy. Wi-Fi is widely available for free in most hotels, cafes, and even restaurants in cities and tourist spots. If you need constant connectivity on the go, we recommend buying a local SIM card upon arrival (they’re inexpensive – often $10–$15 for a generous data plan). For example, Viettel and Mobifone are popular carriers in Vietnam, and AIS or TrueMove in Thailand – all offer tourist SIM packs. Your phone needs to be unlocked to use a foreign SIM, so check that before travel. The mobile network coverage is generally very good in urban areas (4G is common, and 5G is rolling out in some places), though in remote mountains or rural regions the signal might be weaker. Overall, whether for maps, emails, or posting your travel photos, you’ll find it convenient to get online during your trip.

Can I easily travel between Vietnam, Cambodia, Laos, and Thailand?

Yes, the region is well-connected for travelers. There are short direct flights between major cities (Hanoi to Bangkok, or Siem Reap to Hanoi, etc.), which MyVivaTour can arrange as part of your package. Land crossings are also possible: for instance, traveling by road from Vietnam to Cambodia or Thailand to Laos is common (tourist buses and private car transfers are available at key border checkpoints). We handle the logistics in multi-country tours so that your border crossings are smooth – e.g., our guide or driver will assist you with immigration procedures at land borders. Just remember that you’ll need to meet entry requirements (visas) for each country as we discussed, but otherwise combining countries in one trip is a fantastic way to experience the diversity of Southeast Asia. Many of our itineraries, for example, feature a Vietnam-Cambodia combo or Vietnam-Laos-Thailand route, and we ensure transportation and connections are seamless.

Will language be a barrier during my trip?

No worries – language won’t be a big barrier. In tourist areas and hotels, English is commonly spoken by staff. All MyVivaTour guides are fluent in English (and we can arrange guides in other languages like French or Spanish if needed)[21], so they will handle all the on-ground communication and translations for you. When exploring on your own, you’ll find many signs in major cities are in English and locals are used to helping travelers. Learning a few simple local phrases (like “hello” or “thank you”) can be fun and appreciated, but you’ll get by just fine with English and some hand gestures. Rest assured, our team is there to bridge any language gaps throughout your journey.

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